Client Success Manager

We’re looking for a motivated, ambitious individual to join our growing international team as a Client Success Manager.

Overview

In this role, you will work closely with globally recognised brands to help them protect their digital presence and intellectual property in an increasingly complex online environment.

As a client success manager, you'll build strong client relationships, coordinate projects, analyse digital threats and enforcement activities, and deliver strategic insights that help our clients safeguard their brands worldwide. This is an excellent opportunity for someone who enjoys working with people, solving challenges, managing projects, and making a tangible impact.

Whether you already have experience in Client Success or are looking to develop your career in an exciting and fast-growing industry, we provide the tools and support you need to succeed.

No prior experience in Online Brand Protection or Digital Risk Protection is required. Through comprehensive onboarding, hands-on training, and ongoing mentorship, you will quickly develop the expertise needed to become a trusted advisor to some of the world's leading brands. If you are proactive, curious, eager to learn, and excited about working in an international and technology-driven environment, we would love to hear from you.

Responsibilities

In this role, you'll have a few key responsibilities to keep you busy and to support the team. Here's a list of the main tasks:

Client Relationship Management

You'll serve as the primary point of contact for a portfolio of international clients.
This role requires someone fluent in English and another language, like German or Spanish, for example. These skills will help a Client Success Manager to communicate with customers through regular meetings, reviews, and day-to-day interactions.
Success managers build and maintain strong, professional, and long-term client relationships.

Strategic Account Management

You'll get to know each client's objectives and challenges, and provide tailored advice, recommendations, and action plans.
Using EBRAND's proprietary platforms and tools, you'll manage client projects and service activities.
You'll monitor service performance and ensure the successful execution of client strategies.

Brand Protection & Reporting

You'll identify, assess, and report potential infringements of clients' intellectual property rights.
Based on the data you collect and the enforcement activities you run, you'll prepare and present reports, insights, and recommendations.
You'll also track key performance indicators (KPIs) and communicate results and value to clients.

Cross-Functional Collaboration

You'll work closely with Analysts, Legal Specialists, Product Teams, and other internal stakeholders to ensure high-quality service delivery.
We'll also count on you to contribute to the continuous improvement of internal processes, reporting standards, and client-facing deliverables.

Risk Management & Client Support

You'll proactively identify risks, opportunities, and areas for service improvement.
Success manager also handle client escalations and support the resolution of complex cases.
Through exceptional service and strategic guidance, you'll support client retention, growth, and long-term success.

Industry Awareness

Finally, you'll stay informed about industry trends, emerging digital threats, and best practices in brand protection and digital risk management.

Requirements for an effective success manager

We're looking for someone who brings the following skills and experience to the table:

Language & Communication

This role requires proficiency in English, as well as another language, for example German or Spanish (minimum B2 level); additional languages are an advantage.
You'll need strong communication and interpersonal skills, with the ability to build and maintain professional client relationships.
Confidence in handling client inquiries, managing expectations, and resolving issues professionally is essential.

Experience & Background

Previous experience in Client Success, Customer Service, Account Management, Project Management, or a similar client-facing role is an advantage.
You'll bring experience preparing reports, presentations, and client-facing documentation.
Basic knowledge of intellectual property law, online enforcement, or digital risk management is considered a plus.

Organizational & Analytical Skills

Excellent organizational skills are a must, with the ability to manage multiple clients, projects, and priorities simultaneously.
A strong analytical mindset and confidence in navigating online environments, researching information, and interpreting data will serve you well here.
Attention to detail and a structured approach to problem-solving and project execution are key to succeeding in this role.

Working Style

You'll need to be self-motivated, proactive, and accountable, with the ability to work independently in a fast-paced environment.
Translating client needs into practical, value-driven solutions and action plans should come naturally to you.
Collaborating effectively with cross-functional teams in an international environment is part of everyday life here.

Technical Skills & Interests

Proficiency in MS Excel, Google Sheets, or OpenOffice is required; experience with CRM, SaaS, or service management platforms is a plus.
An interest in digital technologies, online ecosystems, cybersecurity, brand protection, or intellectual property topics will help you thrive.
Finally, you'll need a willingness to learn and develop expertise in Online Brand Protection.

What we offer

Here's what you can expect in return:

Onboarding & Growth

You'll benefit from comprehensive onboarding and hands-on training to ensure a successful start.
Continuous learning and professional development opportunities will support you throughout your career here.
Career growth opportunities await in a rapidly expanding international company.

Team & Culture

A supportive, friendly, and collaborative international team environment will welcome you from day one.
You'll work in a dynamic, innovative, and fast-paced environment with short decision-making paths.
Flexible working arrangements will help you maintain a healthy work-life balance.

Impact & Opportunity

You'll have the opportunity to take ownership, contribute ideas, and make a real impact.
Exposure to global brands and challenging projects will keep your work varied and exciting.
Being part of a success story means you'll actively help shape the future of EBRAND.

Compensation

Competitive compensation will be aligned with your experience, skills, and performance.

About EBRAND

EBRAND is a leading provider of innovative solutions for Corporate Domain Management, Online Brand Protection, and Digital Risk Protection. We help organisations around the world secure, manage, and protect their brands and digital assets in an increasingly complex online landscape.

Headquartered in Luxembourg and operating across more than 10 European countries, we support global brands through a combination of cutting-edge technology, industry expertise, and exceptional client service. As a fast-growing and entrepreneurial company, we continuously invest in innovation, automation, and new technologies to stay ahead of emerging digital threats.

At EBRAND, we believe that our people are our greatest asset. We foster a collaborative, international, and forward-thinking culture where new ideas are encouraged, initiative is valued, and professional growth is actively supported. We are not afraid to challenge conventional approaches, explore new possibilities, and embrace change in order to deliver the best outcomes for our clients.

If you are looking to join a dynamic company where you can make a real impact, grow your career, and help shape the future of digital brand protection, EBRAND is the place for you.

Join us as a Client Success Manager

Upload your CV and tell us why you’d be a great fit.